Trust & Safety Analyst

Overview

about the company
A premier provider in the employment sector in ASIA.

• Hybrid working arrangement
• Walking distance to train station

About the job

The Trust and Safety Analyst plays a key role by responding to and managing any fraud or non-compliant queries, whilst working closely with stakeholders to ensure our site is protected from malicious behaviour. The team operates on a rotational shift as part of a five/seven-day roster during business hours. You might have a background as an Analyst or in a customer focused role and should have a passion for solving problems, working with customers, learning about fraud and risk mitigation, and being part of a team that works collaboratively.

Responsibilities

• Liaise with both internal and external stakeholders to resolve customer queries.
• Proactively locate fraudulent and non-compliant advertisements and accounts.
• Analyse and manage e...