Job Description

As a Trustee Support Specialist, you’ll play a pivotal role in supporting the Trustee Office by managing escalations, solving complex issues, and ensuring exceptional service delivery. This position is ideal for someone who excels in stakeholder engagement, thrives on problem‑solving, and enjoys working collaboratively to improve processes and outcomes. You’ll also contribute to team capability by supporting, coaching, and guiding others as needed. Fund: AustralianSuper
What You’ll Be Doing
  • Manage and resolve Trustee escalations end‑to‑end, ensuring timely, accurate, and professional outcomes.
  • Investigate enquiries, identify recurring trends, and provide insights that support continuous improvement.
  • Build and maintain strong working relationships with internal teams and external stakeholders.
  • Prepare recurring and ad‑hoc reports for the Trustee Support team and leadership.
  • Identify and report risk issues, support rectifica...

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