Job Description

About the job TSA2 - Technical Support - 22.01

BASIC FUNCTIONS:

  • Agents will answer the tickets (Emails/Calls), perform basic troubleshooting and close the tickets. If the issue is complex, the tickets will be escalated to the 2nd level engineering support.

KEY RESULT AREAS:

  • Campaign Specific KPIs - TBD

COMPETENCIES NEEDED:

  • High customer and technical serviceorientation.
  • Well-developed communication and analyticalskills.

QUALIFICATIONS:

  • Can hold a conversation, knows how to ask questions.
  • Seasoned agents are ideal. Agents with experience in practical help desk or technical support experience.
  • Experience in voice/email technical support

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