UCaaS Analyst

* Manage Contact Center solutions for RingCentral's internal business unit* Build and Deploy interactive voice response (IVR) call flows based on business requirements* Diagnose and resolve technical issues related to UCaaS platforms,including voice, video, and messaging services.* Provide timely and accurate responses to customer inquiries and support requests.* Troubleshoot network connectivity, device compatibility, and application performance issues.* Manage and configure UCaaS platforms, including user provisioning, group creation, and policy settings.* Monitor system performance and identify potential bottlenecks or issues.* Assist in the implementation and migration of UCaaS solutions.* Analyze usage data to identify trends, optimize performance, and identify cost-saving opportunities for contact centers.* Prepare reports and presentations to communicate findings to stakeholders.* Build and maintain positive relationships with employees we support..* Provide exceptional customer...