Job Description
UCC EngineerAssumes subject matter expert (SME) responsibility for applications and infrastructure. Ensures that infrastructure designs and technologies are in compliance with corporate strategy, principles and standards, and industry best practices. Continually evaluates infrastructure effectiveness, develops technical direction, and upgrade initiatives. Develops tactical (short-term) and strategic (long-term) technical solutions that will address business and IT requirements. Implements and maintains systems and technologies (edge systems, message hygiene, and data encryption) to protect data availability, message confidentiality and integrity. Reviews and documents existing infrastructure and operating procedures, including developing engineering diagrams, operations manuals, and run books. Identifies and evaluates new products and solutions that will augment the existing infrastructure, improve reliability and security, and increase user experience. Develops, documents and implements engineering processes to test and implement updates, and patches. Reviews internal security vulnerability reports for action. Analyzes system health, capacity and performance. Recommends platform improvements where applicable, identifies and raises risks, and provides metrics and reporting. Contributes to the design, development, and execution of system lifecycle from inception through deprecation. Operates with moderate supervision in routine matters, develops and monitors work plan/task lists for medium scale assignments that would be part of a larger project plan, and exercises independent judgment in problem resolution. Provides 24/7/365 operations support for business critical systems as part of the global IT team. Communicates with all levels within the CI organization as well as supporting the Business. Minimum five years operations and engineering experience with Cisco voice and video infrastructure and endpoints Experience with Cisco UCM, Cisco Expressways, SIP trunking, dial plans, least cost routing, SBCs, carrier interfaces, QoS Experience with Cisco video endpoints Experience with Cisco CUBE Session Border Controllers Experience with WebEx, Zoom, and Teams from an end user feature and administrative perspective Experience with Cisco UCCX, IPC Turret and trader voice technologies, and NICE voice recording preferred Experience deploying and managing a multisite multinational voice and video network. Experience reviewing, recommending, and certifying voice and video endpoints, as well as peripherals such as headsets, webcams and speakerphones Experience with room conferencing systems, to include control systems (Crestron/Lightware), DSPs and DANTE audio microphones, and AV screens Broad knowledge of network design, virtualization (VMware, Citrix, Microsoft), storage (SAN, NAS, Local Storage), routing/switching/firewalls, load balancing, and monitoring (SCOM, SolarWinds) Experience with developing and successfully implementing architected designs and engineering processes that meet the business requirements and leverage industry best practices/standards Proficient in at least one scripting/programming language (Python, PowerShell, etc.) with the ability automate repetitive administrative tasks. BS in Computer Science or related field, or equivalent experience
Principal Responsibilities
Qualifications/Skills Required
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