UCCE L1 Cisco

Description :

Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

• Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

• MACD creation knowledge in Cisco UCCE & IPT platforms.

• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

• Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

• Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools

• Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.

• Should be ready to work in 24/7 business support environment

• Should be having 4-7 years of experience on Cisco Voice platform.

• Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

• Should have strong verbal & written communication skills

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