Job Description

The Underwriting Operations Technician - Offline role is to provide consistent and efficient end to end support for offline business handled in the UWR Centre, as well as support for language dependent tasks in branch. This includes, but is not limited, to tasks such as entering data into underwriting and various other systems required to track business, bespoke certificates, sanction checks, broker contact management, support project related tasks, QA, handling internal and external enquiries and credit control resolution. This role reports directly to the Hub Team Leader.

Responsibilities:

Process Management and Customer Service

  • Support rules-based branch activities that require language skills and technical ability, utilizing active listening to confirm understanding and address customer needs effectively.
  • Book premiums for all lines of business onto business systems within agreed Service Level Agreement (SLAs).
  • Prepare required po...

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