Job Description
Job Description - Unified Communications Engineer
Location: Dubai
Responsibilities and Personal Skills
1. UC Platform Management
- Design, deploy, configure, and maintain unified communication platforms such as:
- Cisco Unified Communications Manager (CUCM)
- Manage enterprise voice routing, call flows, dial plans, SIP trunks, voicemail, and IVR systems.
2. Operations & Support
- Provide Level 1/2 support for UC and telephony‑related incidents and service requests.
- Monitor system performance and proactively resolve issues.
- Perform root-cause analysis and implement preventive measures.
- Integrate UC solutions with enterprise applications (Active Directory, Exchange, CRM, ERP).
- Manage meeting room systems, video conferencing hardware, Teams Rooms/Zoom Rooms, and conference infrastructure.
- Maintain instant messaging, presence, and collaboration tools.
Apply for this Position
Ready to join Black Box? Click the button below to submit your application.
Submit Application