Unified Communications Engineer

Shift Ahead requires an efficient Engineer with relevant working experience in Netsapiens

The NetSapiens Engineer is responsible for designing, configuring, and maintaining call flows and provisioning workflows on the NetSapiens UCaaS/voice platform, ensuring reliable service delivery for service provider and enterprise customers. This role combines deep NetSapiens platform knowledge with VoIP/SIP expertise to implement new customers, features, and routing logic while providing advanced technical support.

Key Responsibilities

• Design, build, and maintain inbound and outbound call flows (DIDs, AAs, queues, ring groups, hunt groups, failover paths, time-of-day routing) on the NetSapiens SNAPsolution platform.
• Provision new tenants, domains, users, devices, and services in the NetSapiens front end, including class of service, feature sets, and dial plans.
• Configure device...