Unified Communications Support Engineer

JOB PURPOSE:

The Unified Communications Support Engineer is responsible tooptimize enhance implement support troubleshoot and document Unified Communication network of (Cisco IPT Mitel IPT NICE Cxone)solutions. They are responsible for providing technical support and guidance to businesses analyzing business requirements and developing customized solutions that meet those requirements.

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Optimize enhance implement support troubleshoot and document Unified Communication network of (Cisco IPT Mitel IPT NICE Cxone)solutions.
• Provide technical support and guidance to Corporate and Contact Center end-users on the use and enhancements ofCisco IPT Mitel IPT NICE CxoneNice software solutions.
• Analyze business requirements and develop customized solutions based on business requirements.
• Test troubleshoot and provide solutions for issues and requirements and ensure they are functioning corr...