Job Description
The UC Subject Matter Expert (SME) is the expert in the operations, maintenance and daily analysis of performance of all the Core Unified Communications hardware and software system required for UC operations to be successful in its mission, and are the key individuals responding to and initiating restoral actions on all the UC service support systems.
MEANINGFUL WORK AND PERSONAL IMPACT
Integrate, configure, manage, operate, and provide troubleshooting/restoration services for the following key functional systems: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Unified Communications Manager, PEXIP, Avaya video phones, Avaya Communicator, and Microsoft Teams.Validate delivery performance through the analysis of packets, protocols and QoS functionality for all services using service optimization and NetFlow analysis Respond to and work on all critical/high-profile UC referred is...
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