Unit Manager

Description:
As a **Unit Manager**, you will be responsible for leading and developing a team of Customer Service Representatives (CSRs) to ensure top-tier service and performance. You will oversee daily operations, set team goals, provide coaching, and implement best practices to drive efficiency and customer satisfaction. This role requires strong leadership, problem-solving skills, and the ability to adapt to business needs.
**Requirements**:
**Responsibilities**:
- Recruit, train, and manage a team of CSRs
- Monitor performance and provide coaching to drive success
- Ensure high-quality customer interactions and problem resolution
- Develop strategies to improve team productivity and efficiency
- Communicate effectively with team members and leadership
- Conduct team meetings, presentations, and performance reviews
- Address challenges proactively and foster a positive work environment
- Adapt to schedule changes based on business demands
**Requi...