Job Description
Job Purpose
The Senior Dialer Manager serves as the strategic lead for dialer governance, portfolio optimization, and execution excellence across the entire DMS (Delinquency Management Services) landscape. The role is accountable for designing enterprise-wide dialer strategies, ensuring regulatory alignment, driving advanced analytics, and influencing long-term collections outcomes. This position requires a deep understanding of collections behavior, predictive technologies, regulatory frameworks, and large-scale performance management. It plays a pivotal leadership role, partnering closely with senior management, technology, and risk teams to shape and deliver dialer-driven business impact.Duties and Responsibilities
Key Responsibilities
Strategic Dialer Design & Portfolio Optimization
• Lead the end-to-end design of dialer strategies across all DMS portfolios, buckets, products, and customer segments.
• Define strategic segmentation logic, account prioritization framew...
The Senior Dialer Manager serves as the strategic lead for dialer governance, portfolio optimization, and execution excellence across the entire DMS (Delinquency Management Services) landscape. The role is accountable for designing enterprise-wide dialer strategies, ensuring regulatory alignment, driving advanced analytics, and influencing long-term collections outcomes. This position requires a deep understanding of collections behavior, predictive technologies, regulatory frameworks, and large-scale performance management. It plays a pivotal leadership role, partnering closely with senior management, technology, and risk teams to shape and deliver dialer-driven business impact.Duties and Responsibilities
Key Responsibilities
Strategic Dialer Design & Portfolio Optimization
• Lead the end-to-end design of dialer strategies across all DMS portfolios, buckets, products, and customer segments.
• Define strategic segmentation logic, account prioritization framew...
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