Universal Chat Representative, Customer Experience

Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

• Handle inbound contacts from customers, providing exceptional service and addressing inquiries related to both sales and service.
• Act as a liaison between customers and vendors, facilitating communication and resolving issues efficiently.
• Demonstrate a high level of professionalism and customer service in all i...