UNIX/Linux Support Team Lead(EST)

We are looking for a UNIX/Linux Support Team Lead who will serve as the operational and technical coordinator for a distributed team supporting a large enterprise UNIX/Linux environment. This role acts as the single point of contact (SPOC) for client communication, ensuring service continuity, reporting, process alignment, and quality delivery across all L2 activities. The environment includes approximately 1,500 servers (600 physical and 900+ virtual) across RHEL 6–9, Ubuntu 20/22/24, and legacy AIX, HP-UX, and Solaris systems, hosted on Dell, IBM, and Cisco UCS hardware. Supporting technologies include VMware ESX, OpenShift, RStudio, GPFS (Spectrum Scale), and LSF clusters.

Responsibilities:

• Act as the single point of contact (SPOC) between the Quantori support team and the client's technical management.
• Oversee day-to-day operations, ensuring efficient queue management, ticket ownership, and SLA adherence.
• Conduct daily handovers, priorit...