Urgent: Clinical Operations Manager (PHRN/USRN)

Urgent: Clinical Operations Manager (PHRN/USRN)

Concentrix - Quezon City, National Capital Region, Philippines

Job Summary : The Clinical Operations Manager is responsible for managing and overseeing ‘UM’ (Utilization Management) operations, ensuring compliance with industry standards and regulatory requirements. The role involves close coordination with stakeholders to drive performance and maintain high-quality standards.

Essential Duties and Responsibilities

• Maintain and grow revenue of program(s), managing profitability, billing, seat utilization, retention, training, development, and retention programs.
• Select, train, develop, and manage performance of direct reports and associates, planning work, providing leadership, ensuring compliance with company policies, implementing corrective actions.
• Analyze and maintain client SLA(s), ensuring operational compliance, overseeing client relationships, monit...