Job Description

Your roles and responsibilities include:

•         Develop a schedule to assess training needs

•         Conduct training through new materials

•         Consult with other trainers, managers, and leadership

•         Track and compile collected data

•         Conceptualize training materials based on data and research

•         Communicate training needs and online resources

•         Create training strategies, initiatives, and materials, Test and review created materials

•         Maintain a database of all training materials

•         Review employee performance and learning

•         Candidates with prior Training Experience in chat handling process would be preferred

 

Key Deliverables (KRA/Measure):    

 

•         Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software

•         Experi...

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