Job Description
Your roles and responsibilities include:
• Develop a schedule to assess training needs
• Conduct training through new materials
• Consult with other trainers, managers, and leadership
• Track and compile collected data
• Conceptualize training materials based on data and research
• Communicate training needs and online resources
• Create training strategies, initiatives, and materials, Test and review created materials
• Maintain a database of all training materials
• Review employee performance and learning
• Candidates with prior Training Experience in chat handling process would be preferred
Key Deliverables (KRA/Measure):
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Experi...
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