Urgent Hirings - Support Engineer, Technical Operation

Urgent Hirings - Support Engineer, Technical Operation

Managed Services team in supporting the IT Infrastructure. Your responsibilities include technical administration, support and implementation. You are expected to work with our client to ensure IT Support Services are delivered based on the agreed service level definition, and you are expected to be a fast learner and to acquire technical implementation skills as and when needed due to business requirements. You need to have strong analytical and problem-solving skills to excel in supporting our customers.

Responsibilities

• Proactively monitor the performance of servers, applications, and security systems to ensure optimal operation.
• Identify, document, and resolve technical issues under Incident Management protocols.
• Ensure all tasks are executed within agreed service levels, including Service Requests, Incidents, Changes, and Patch Management.
• Continuously assess syste...