URGENT | Human Resource Specialist | Work From Home

Overview

Seeking a skilled HR Help Desk Specialist responsible for managing cases and addressing issues for all employees in the TP, USA region. The role requires proficiency in handling various tools and platforms, effective documentation skills, and the ability to manage multiple tasks concurrently. The ideal candidate should be adept at handling inbound phone calls, demonstrating a thorough understanding of case management processes to ensure efficient and timely resolution of employee concerns.

Responsibilities

• Take inbound phone calls
• Respond to employee inquiries via Chat
• Resolve employee concerns raised through phone, email, and web
• Process cases as needed
• Handle employee care-related inquiries from TP US employees via various channels (inbound phone, email, ticketing system) - in a centralized call center set-up
• KPIs include CSAT, AHT, First Call Resolution, and QA Score.
• Coordinate and pe...