US Healthcare Payer Operations Training Lead

Exasoft is actively recruiting for a Senior Process Trainer with specialized experience in the US Health Payer domain. Please prioritize sourcing candidates who match the following mandatory requirements:

Position: Senior Process Trainer

Industry Domain: US Healthcare Payer / Claims Processing & Adjudication (Mandatory)

Years of Experience: 3+ years in training

Work Location: Coimbatore or Chennai (On-site)

Notice Period: Immediate to 30 days only

Salary Budget: Up to ₹12 LPA (Fixed)

Key Notes:

• Candidates must have direct experience in US Healthcare Payer operations, Claims Processing, and/or Adjudication.
• Only profiles within the specified notice period and salary range may be submitted.

In these roles, you will be responsible for:

• Conducting/managing domain, process, compliance and refreshers training programs (as applicable).
• Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
• Developing/managing content (SOPs and training materials) as per NTT/client standards.
• Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
• Reporting training progress and training dashboards to management.

Requirements for this role include:

• Overall 5+ year(s) of experience in BPO- US Healthcare Claims processing/Adjudication domain. The candidate will be training Grade 5 & Grade 6 new hires on how to adjudicate / process medical claims and dental claims and process training.

Work shifts for this position will be scheduled between Monday-Friday (IST):

• Shift 6 PM to 4 AM.