Job Description
Role Overview:
The Supervisor will manage resource planning, monitor workflows, and oversee day-to-day operational activities for the US Invoicing Specialist team. This role is responsible for measuring and reporting on team productivity and individual performance, providing coaching and feedback to ensure a productive, engaged, and high-performing team. The Supervisor will also lead stakeholder engagement initiatives, maintain a controlled risk environment, and ensure compliance with professional standards and operational policies.
Key Responsibilities:
Manage and lead the US Invoicing Specialist team to meet service levels, ensuring accuracy, productivity, and timely delivery of work in accordance with SLAs.
Monitor team workflows and prioritize workloads to ensure high-quality outcomes.
Provide coaching, mentoring, and development support to team members, including new hires, to build functional capability and address knowledge gaps.
Lead and participate in stakeho...
The Supervisor will manage resource planning, monitor workflows, and oversee day-to-day operational activities for the US Invoicing Specialist team. This role is responsible for measuring and reporting on team productivity and individual performance, providing coaching and feedback to ensure a productive, engaged, and high-performing team. The Supervisor will also lead stakeholder engagement initiatives, maintain a controlled risk environment, and ensure compliance with professional standards and operational policies.
Key Responsibilities:
Manage and lead the US Invoicing Specialist team to meet service levels, ensuring accuracy, productivity, and timely delivery of work in accordance with SLAs.
Monitor team workflows and prioritize workloads to ensure high-quality outcomes.
Provide coaching, mentoring, and development support to team members, including new hires, to build functional capability and address knowledge gaps.
Lead and participate in stakeho...
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