Job Description

  • Excellent communication skills – you enjoy helping others and do so professionally
  • Empathy and patience – you know how to make customers feel heard and understood
  • Strong organizational skills – you work in a structured and detail-oriented way
  • Previous experience in customer service is a plus, but not a must
  • Comfortable using Microsoft Office and basic business tools

Tasks and responsibilities

  • Responding to customer enquiries via email and phone in a friendly, helpful, and professional manner
  • Listening with empathy and addressing customer user access management needs with care and sensitivity
  • Documenting all enquiries accurately and ensuring timely follow-up
  • Coordinating with internal teams and Level 2 Support to resolve complex user access management issues
  • Maintaining a structured and organized approach to managing communication and follow-ups
  • Following correct policies for security protocols and user validations

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