User Assistance Developer 4

You will develop and maintain AI-driven user assistance for Oracle Fusion Cloud ERP, collaborating with engineering, UX, and product teams to design next-gen assistance technologies. This role goes beyond traditional writing, involving the creation and management of AI-assisted content pipelines, including prompt design, retrieval strategies, output evaluation, and human-in-the-loop validation. You’ll work with generative agents, large language models (LLMs), and RAG-enabled AI systems to deliver accurate, scalable, and context-aware documentation. A background in applied AI for content systems is required, including hands-on experience with prompt engineering, LLMs, RAG pipelines, AI output evaluation, and content grounding techniques.

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

Career Level - IC4