User Experience Manager

Role Overview:

• The position is responsible for building strong, long-term relationships with customers through structured loyalty programs, exclusive engagement initiatives, and premium ownership experiences. This role focuses on enhancing customer loyalty, strengthening brand affinity, and acting as a strategic custodian of high-impact customer relationships. The position also manages only critical and high-sensitivity customer escalations, ensuring brand integrity and customer trust are upheld at all times.

Responsibilities:

Customer Loyalty Strategy & Governance

• Develop customer loyalty and engagement strategies aligned with business objectives.
• Define KPIs to track loyalty, engagement, program effectiveness, and customer sentiment.
• Ensure governance, policy compliance, and customer data protection across all loyalty and engagement initiatives.
• Prepare regular management ...