User Onboarding Specialist

Overview

Accurate Network Services Inc. is on the hunt for a rockstar User Onboarding Specialist to join our team and WOW our clients!

The person who holds this role is the voice at the end of the line providing awesome—not to mention professional and engaging—customer onboarding support. At stage one of the Accurate Customer Journey, we count on you to create an incredible customer experience by delivering a smooth, personalized, and positive onboarding process that is both memorable and efficient.

As a User Onboarding Specialist at Accurate, you will be collaborating cross-functionally with Accurate’s many teams for various aspects of the onboarding process. We use Autotask to track tickets and time worked, and we’ll provide ample training on how the mechanics of the system work.

Responsibilities

• Complete onboarding and offboarding tickets efficiently.
• Handle intermediate to advanced issues and escalate appropriately. ...