User Operations

Key Responsibilities

1.SVIP Client Management

-Provide dedicated 1:1 service support for SVIP clients, ensuring a premium and seamless user experience.

-Build long-term relationships with high-value users and proactively identify their needs.

-Implement and optimize SVIP service processes to enhance satisfaction and retention.

2. Merchant Coordination

-Manage communication and partnerships with merchant/seller across various regions.

-Monitor buy/supply pricing and ensure alignment with internal standards.

-Handle basic operational documentation, including pricing sheets, data reports, and simple contract-related tasks.

-Maintain strong professional relationships with merchants to ensure smooth collaboration.

3. User Insights & Operational Support

-Analyze user feedback and behavioural data to identify key needs and propose service solutions.

-Ad...