User Researcher

Branch Overview Branch delivers world-class financial services to the mobile generation.

With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets.

We believe that everyone, everywhere deserves fair financial access.

The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.

Branch's mission-driven team is led by founder and former CEO of Kiva.org.

The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets.

Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

Job Overview We are seeking a skilled Qualitative/Mixed Methods Researcher based in India to join our Product Team.

In this role, you will independently lead the full research lifecycle from discovery to synthesis, and partner directly with stakeholders to transform user insights into tangible product improvements Responsibilities Plan and Execute Research: Design and conduct generative (discovery) and evaluative (usability) research using a variety of methods, including 1:1 interviews, surveys, usability testing, card sorting, and diary studies.

Continuous Testing: Validate concepts and prototypes early and often to reduce risk and ensure usability Competitor Benchmarking: Conduct competitor research to benchmark our products and services against the market to recommend improvements Evangelize Research: Champion a user-centric culture by advocating for research insights across the organization, specifically bridging the gap between our India-based teams and the global product organization Cross-functional Collaboration: Foster strong cross-functional relationships, ensuring that research learnings are cascaded through different teams effectively to make it impactful and actionable Qualifications Bachelor’s Degree required, Masters preferred  At least two years of experience as a Product researcher/UX researcher in an agency setting or a product company Analytical with excellent attention to detail Multi-tasker, organized and methodical Excellent problem solving skills Highly entrepreneurial, be able to take initiative to solve problems before they arise.

You’ve started and/or contribute to projects you’re passionate about.

Good collaborator, startups are a team sport.

You listen to others, speak your mind, and ask the right questions.

Multi-language proficiency preferred, especially ability to converse in Telugu would be a plus Benefits of Joining Mission-driven, fast-paced and entrepreneurial environment Competitive salary and equity package A collaborative and flat company culture Remote first, with the option to work in-person occasionally Fully-paid Group Medical Insurance and Personal Accidental Insurance Unlimited paid time off including personal leave, bereavement leave, sick leave Fully paid parental leave - 6 months maternity leave and 3 months paternity leave Monthly WFH stipend alongside a one time home office set-up budget $500 Annual professional development budget  Discretionary trips to our offices across the globe, with global travel medical insurance  Team meals and social events- Virtual and In-person Branch International is an Equal Opportunity Employer.

The company does not and will not discriminate in employment on any basis prohibited by applicable law.

We’re looking for more than just qualifications -- so if you’re unsure that you meet the criteria, please do not hesitate to apply!

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