User Review Lead

At bunq, we're not just building a financial app; we're reshaping how people around the world experience financial freedom. As our User Review Lead, you will be at the forefront of protecting this trust. You will lead a critical team dedicated to ensuring that our platform remains a secure environment, providing clear and empathetic support while safeguarding our users from risk.

Take Ownership

• Reduce EDD case handling times and improve overall agent efficiency by implementing necessary improvements to processes, tools, and reporting.

• Achieve and maintain backlog-free operations by optimizing and automating user review processes.

• Create a smooth and clear experience for both users and employees involved in the review processes by mapping out the EDD process, identifying painful inefficiencies, and proposing ways to eliminate, simplify, or automate them.

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