Job Description
Summary:
This role is responsible for providing support related to computer hardware, software, and systems. Requires the use of the IT Request System, phone and face-to-face contact, and analysis to bring customer problems to resolution. In addition, this role will be expected to help create new processes and procedures as business needs change.
Essential Functions:
• Respond to assigned help desk tickets and provide solutions for reported customer problems - when problem is beyond level of expertise or area of responsibility, escalate issues to more senior IT staff.
• Document the details related to a problem and resolution in the IT Request System.
• Liaise team projects, complete tasks, and ensure they are completed on time and to specifications.
• Facilitate the configuration and deployment of computer refresh at local site.
• Protecting the company's data from unauthorized access and loss.
• Monitoring and, if necessary, restoring the operational reliability of communication systems and networks at the Eschenbach site and other Group locations.
• Programming and configuring the telecommunications system, activating and changing subscriber connections (fixed or mobile), connections to the data network (e.g., for remote maintenance of production facilities)
• Installing, configuring, and administering network components, telephone systems, and WLAN infrastructures
• Connection and integration of workstations and production machines to the network
• Other duties as assigned.
Qualifications:
• Bachelor’s Degree in related field. May consider equivalent work experience in lieu of degree.
• 4+ years IT experience.
• Fluency in German and English language
• Experience with software deployment solutions, mobile/device/user management, VoIP phone systems, active directory, as well as folder access and permissioning.
• Knowledge and expertise in business processes, service level agreements, standard operating procedures and policies.
• Experience in working with various operating systems and knowledge of working with IT systems
• Experience in supporting in the production area and, building on this, a systematic approach to troubleshooting
• In-depth knowledge of Microsoft Windows (server/client) and Microsoft Office
Full-Time
Rogers Corporation (“Rogers”) maintains a continuing policy of non-discrimination in
employment. It is Rogers policy to provide equal opportunity and access for all persons, without
regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age,
disability, or status as a disabled veteran or other protected veteran, in all phases of the
employment process and in compliance with applicable federal, state, and local laws and
regulations.
This role is responsible for providing support related to computer hardware, software, and systems. Requires the use of the IT Request System, phone and face-to-face contact, and analysis to bring customer problems to resolution. In addition, this role will be expected to help create new processes and procedures as business needs change.
Essential Functions:
• Respond to assigned help desk tickets and provide solutions for reported customer problems - when problem is beyond level of expertise or area of responsibility, escalate issues to more senior IT staff.
• Document the details related to a problem and resolution in the IT Request System.
• Liaise team projects, complete tasks, and ensure they are completed on time and to specifications.
• Facilitate the configuration and deployment of computer refresh at local site.
• Protecting the company's data from unauthorized access and loss.
• Monitoring and, if necessary, restoring the operational reliability of communication systems and networks at the Eschenbach site and other Group locations.
• Programming and configuring the telecommunications system, activating and changing subscriber connections (fixed or mobile), connections to the data network (e.g., for remote maintenance of production facilities)
• Installing, configuring, and administering network components, telephone systems, and WLAN infrastructures
• Connection and integration of workstations and production machines to the network
• Other duties as assigned.
Qualifications:
• Bachelor’s Degree in related field. May consider equivalent work experience in lieu of degree.
• 4+ years IT experience.
• Fluency in German and English language
• Experience with software deployment solutions, mobile/device/user management, VoIP phone systems, active directory, as well as folder access and permissioning.
• Knowledge and expertise in business processes, service level agreements, standard operating procedures and policies.
• Experience in working with various operating systems and knowledge of working with IT systems
• Experience in supporting in the production area and, building on this, a systematic approach to troubleshooting
• In-depth knowledge of Microsoft Windows (server/client) and Microsoft Office
Full-Time
Rogers Corporation (“Rogers”) maintains a continuing policy of non-discrimination in
employment. It is Rogers policy to provide equal opportunity and access for all persons, without
regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age,
disability, or status as a disabled veteran or other protected veteran, in all phases of the
employment process and in compliance with applicable federal, state, and local laws and
regulations.
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