Job Description
Summary:
This role is responsible for providing support related to computer hardware, software, and systems. Requires the use of the IT Request System, phone and face-to-face contact, and analysis to bring customer problems to resolution. In addition, this role will be expected to help create new processes and procedures as business needs change.
Essential Functions:
• Respond to assigned help desk tickets and provide solutions for reported customer problems - when problem is beyond level of expertise or area of responsibility, escalate issues to more senior IT staff.
• Document the details related to a problem and resolution in the IT Request System.
• Liaise team projects, complete tasks, and ensure they are completed on time and to specifications.
• Facilitate the configuration and deployment of computer refresh at local site.
• Protecting the company's data from unauthorized access and loss.
• Monitoring and, i...
This role is responsible for providing support related to computer hardware, software, and systems. Requires the use of the IT Request System, phone and face-to-face contact, and analysis to bring customer problems to resolution. In addition, this role will be expected to help create new processes and procedures as business needs change.
Essential Functions:
• Respond to assigned help desk tickets and provide solutions for reported customer problems - when problem is beyond level of expertise or area of responsibility, escalate issues to more senior IT staff.
• Document the details related to a problem and resolution in the IT Request System.
• Liaise team projects, complete tasks, and ensure they are completed on time and to specifications.
• Facilitate the configuration and deployment of computer refresh at local site.
• Protecting the company's data from unauthorized access and loss.
• Monitoring and, i...
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