Job Description

POSITION: Usher/Ticket Taker

DEPARTMENT: Guest Services

REPORTS TO: Front of House Manager

FLSA STATUS: Non-Exempt


Summary


The primary responsibility of this position is to help create a positive event experience for all guests at the Stranahan Theater by offering superior, individualized service and support. Ushers are expected to work cohesively with all employees of the Stranahan Theater to maintain a superior level of customer service.


Essential Duties and Responsibilities

+ Ushers generally work one of two positions as directed by management: Ticket Taker or Section Attendant.

+ Enthusiastically greet guests and provide event information.

+ Escort guests to their sections/seats, frequently when the theater is dark.

+ Enforce facility policies (i.e., no smoking, no re-entry) by monitoring doors and sections....

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