Job Description

UX Content Strategist - AI Experience

UX Content Strategist - AI Experience

Req ID#: 401480

ES

Job Description:

About Us


Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 


Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.


• Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 
• Gold Stevie Award Winner for Great Employers in 2024 and 2022
• We foster an exciting culture of creativity, connection, and commitment



Read more about our culture: 

Job Summary


As the UX Content Strategist with AI Experience, you will play a critical role in bridging the gap between engaging content and advanced AI insights to enhance user experience. You will be responsible for developing and executing a comprehensive content strategy that not only tells a compelling brand story but also leverages AI-driven data to optimize and personalize user interactions. Working closely with UX designers, product managers, data scientists, and marketing teams, you will ensure our digital content resonates with our audience and drives product adoption.

Primary Job Responsibilities

Content Strategy & Planning:

  • Develop and implement a comprehensive content strategy aligned with our UX goals and business objectives, incorporating AI-driven insights to inform content decisions.

    • AI Integration & Data Analysis:

  • Collaborate with AI and data science teams to integrate advanced analytics and machine learning insights into content creation, optimization, and personalization efforts.

    • UX Writing & Messaging:

  • Craft clear, concise, and engaging copy for various digital platforms including websites, applications, and other user interfaces, ensuring consistency in tone and brand voice.

    • Cross-Functional Collaboration:

  • Work closely with UX designers, product managers, developers, AM, and operations teams to create content that enhances overall user experience and supports product goals.

    • User Research & Competitive Analysis:

  • Conduct user research, content audits, and competitive analyses. Leverage AI-powered tools to gain insights into user behavior and content performance, using findings to refine strategies.

    • Content Optimization:

  • Utilize data-driven insights and AI tools to continuously test, analyze, and optimize content for performance, accessibility, and engagement.

    • Guidelines & Documentation:

  • Develop and maintain content guidelines, style guides, and documentation to ensure a unified and scalable content strategy across all digital touchpoints.

    • Stakeholder Management:

  • Build and maintain strong relationships with internal teams and external partners, ensuring content initiatives align with strategic objectives and are delivered on schedule.

    • Required Skills and Experience

    Education:

  • Bachelor’s degree in Communications, UX, Marketing, or a related field. A Master’s degree or specialized certifications in UX or content strategy is a plus.

    • Experience:

  • Minimum of 3 years of experience in content strategy or UX writing with a demonstrable track record of creating engaging digital content. 
    Experience working with AI-driven tools and data analytics to inform content decisions. 
    Proven ability to collaborate with cross-functional teams in an agile environment.

    • Technical Proficiency:

  • Familiarity with content management systems (CMS), analytics platforms (e.g., Google Analytics, Power BI/Data Studio), and AI tools used in content personalization and performance analysis.

    • We offer

  • Competitive compensation package

  • Excellent learning and development opportunities (AI, technology, evolving BPO landscape)

  • Growth opportunities within an expanding team

  • Fully remote working available

  • Working alongside a team of high-caliber and dynamic leaders 

  • Excellent work-life balance culture

    • #LI-MB2


    Job Segment: Content Strategy, User Experience, BPO, Data Analyst, Strategist, Marketing, Technology, Operations, Data, Strategy

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