Job Description
As a UX Data Analyst, you will support users by managing incidents, collecting feedback, and collaborating with both users and project teams to improve our solutions. You will use Python for debugging, recommend and maintain training materials/FAQs, and ensure user concerns are addressed efficiently.
Key Responsibilities
Implement and manage a standardized process to collect user feedback
Provide ongoing incident management: handle user queries, troubleshoot issues, and communicate feedback to the model team for fixes and improvements
Use Python for debugging and resolving technical issues
Communicate effectively with users and project teams to ensure timely resolution and continuous improvement
Recommend and maintain training materials and FAQs to address frequent user concerns
Support the creation and updating of resources to enhance user experience
Requirements
Experience in service desk or technical support roles
Proficiency in Python for debugging and...
Key Responsibilities
Implement and manage a standardized process to collect user feedback
Provide ongoing incident management: handle user queries, troubleshoot issues, and communicate feedback to the model team for fixes and improvements
Use Python for debugging and resolving technical issues
Communicate effectively with users and project teams to ensure timely resolution and continuous improvement
Recommend and maintain training materials and FAQs to address frequent user concerns
Support the creation and updating of resources to enhance user experience
Requirements
Experience in service desk or technical support roles
Proficiency in Python for debugging and...
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