Job Description
Job Summary
The UX Designer III – Design Researcher plays a vital role in delivering human-centered, evidence-based insights to shape digital experiences. As part of the Human Centered Design (HCD) team within Digital Channels, this role focuses on enabling data-driven design decisions across customer and employee digital touchpoints in banking, investing, and insurance. Working within a collaborative team of – members, the Design Researcher will oversee and execute user research projects—primarily supporting Insurance—to enhance usability, accessibility, and overall user experience. Key Responsibilities Collaborate with experience strategists, designers, and business stakeholders to define and support research needs. Design and execute research strategies, including defining research questions, methods, and participant recruitment plans. Develop participant screeners and research protocols; recruit internal or ext...
The UX Designer III – Design Researcher plays a vital role in delivering human-centered, evidence-based insights to shape digital experiences. As part of the Human Centered Design (HCD) team within Digital Channels, this role focuses on enabling data-driven design decisions across customer and employee digital touchpoints in banking, investing, and insurance. Working within a collaborative team of – members, the Design Researcher will oversee and execute user research projects—primarily supporting Insurance—to enhance usability, accessibility, and overall user experience. Key Responsibilities
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