UX Designer - Senior

<p>Experience and Skill Set Requirements</p> <p><b>User Experience / Product Design (40%)</b></p> <ul> <li>Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.</li> <li>Synthesize research findings into insightful and concise user research documents, such as user journey maps, personas, service blueprints, and affinity maps.</li> <li>Design thinking workshops and activities to lead project teams in ideating on solutions to complex product and service design related problems.</li> <li>Knowledge about service design methods to provide high-level "bird's eye view" documentation of both the front-end user experiences and the back-end infrastructure and service processes that support them</li> <li>Lead design ideation and deliver design deliver...