Job Description
Description
- Leverage ones Customer Experience (CX) design skills and deliver an engaging customer-focused digital experience across company assets like website, customer service portal.
- Deliver a human-centered design to create customer journeys, identify pain points and design solutions that deliver superior digital customer experience.
- Translate business requirements into compelling UIUX solutions and develop end-to-end customer journey maps by applying principles of customer-centered design.
- Analyse and map consumer behaviour on all assets using digital experience analytics platforms like Contentsquare, Smartlook, Glassbox etc.
- Hands-on experience on design tools like Sketch, Figma, Zeplin, Invision, Adobe XD and the likes is a must.
- Create customer journeys maps basis the user behaviour analysis, customer segments and personas.
- Conduct usability testing of customer journeys with a tools like Us...
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