Job Description
**Overview**
**We’re looking for a passionate UX Researcher to join Office AI (OAI)**
OAI is a horizontal platform team within the Copilot ecosystem, driving shared capabilities, infrastructure, and design patterns that power Copilot experiences across M365.
It is redefining productivity by spearheading AI-first horizontal experiences like comprehension, audio overviews, agents, digital workers, proactive intelligence, and generative artefact creation —problem spaces where traditional design patterns don't apply and user mental models are still forming.
As a UX Researcher, you’ll help:
+ **Understand evolving mental models** for AI-first productivity — uncover how users perceive Copilot, agentic workflows, and generative experiences, and translate those insights into intuitive design patterns.
+ **Identify barriers to adoption and trust** by exploring friction points, confidence gaps, and challenges that impact user engagement
+ *...
**We’re looking for a passionate UX Researcher to join Office AI (OAI)**
OAI is a horizontal platform team within the Copilot ecosystem, driving shared capabilities, infrastructure, and design patterns that power Copilot experiences across M365.
It is redefining productivity by spearheading AI-first horizontal experiences like comprehension, audio overviews, agents, digital workers, proactive intelligence, and generative artefact creation —problem spaces where traditional design patterns don't apply and user mental models are still forming.
As a UX Researcher, you’ll help:
+ **Understand evolving mental models** for AI-first productivity — uncover how users perceive Copilot, agentic workflows, and generative experiences, and translate those insights into intuitive design patterns.
+ **Identify barriers to adoption and trust** by exploring friction points, confidence gaps, and challenges that impact user engagement
+ *...
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