VA Manager- Onsite

We are looking for a VA Manager to lead and oversee our team of Virtual Assistants at OCS. This role is responsible for managing day-to-day operations, monitoring performance, training new VA staff, and ensuring that all tasks are delivered efficiently and meet client expectations. The VA Manager will also coordinate schedules, assign workloads, and provide guidance to maintain productivity and quality service.

DUTIES AND RESPONSIBILITIES

A. Leadership and Team Management

• Lead the VA team across hiring, onboarding, SOP training, and performance management.

• Ensure each VA is properly equipped and aligned with company goals and operational requirements.

• Coach, motivate, and manage the team to maintain high morale, accountability, and productivity.

• Uphold company values, professionalism, and confidentiality at all times.

B. Operational Oversig...