Vans Operations Specialist

Job Description

This role is critical in managing relationships with customers and drivers, planning loads, and ensuring smooth dispatch operations. The ideal candidate must have strong communication skills, and the ability to balance operational efficiency with customer satisfaction.

Responsibilities

• Maintain strong relationships with key customer contacts.
• Serve as a point of contact for customers, ensuring excellent service and timely communication.
• Build and maintain long-term relationships to support repeat business and customer satisfaction.
• Plan and schedule loads efficiently to maximize profitability and meet customer requirements.
• Act as a dispatcher for professional drivers and owner-operators, providing clear instructions and support throughout the delivery process.
• Monitor load progress and resolve any issues promptly.
• Collaborate with ...