Job Description
Shopee Manila, National Capital Region, Philippines
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Join to apply for the Vendor Operations – Customer Facing (Crossborder), Scommerce role at Shopee
Shopee Manila, National Capital Region, Philippines
Join to apply for the Vendor Operations – Customer Facing (Crossborder), Scommerce role at Shopee
- Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
- Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
- Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
- Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
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