Job Description

Should be flexible working in Australia/UK/US shifts


Key Accountabilities:

  • Ensuring Ongoing Customer Due Diligence reviews are completed within SLA
  • Conducting regular buzz meetings with team
  • Ensure workforce planning non-negotiables are adhered to Complete regular 1:1 conversation with team members
  • Coach and build team member capability
  • Respond to QA feedback and meet QA completion SLA
  • Identify process improvement opportunities
  • Conduct case review sessions with team


Essential capabilities

  • Manage team of Analysts/Team Members including goal setting/monitoring, performance management, learning compliance, career development
  • Manage daily activities to ensure service levels and quality standards are achieved, and change requirements are completed to agreed timelines. Includes processing/authorising daily work requests as required
  • Support Director (Operations) with resource planning to optimise workforce, and performance (e.g. volume) monitoring with internal India and onshore stakeholders
  • Experience in driving Process Improvement and transformation initiatives as part of BAU either thru Technology/or driving organic efficiencies within the group
  • Lead Governance and Reporting thru preparation and presentation of dashboards, Executive Presentation packs etc
  • Assess operational risk and efficiency to reduce risk and uplift work practices. Maintain standard operating procedures
  • Understanding of ControlIQ or any Productivity or Resource Management tool to plan and measure team performance
  • Understanding of AML/CTF Legislation
  • Excellent communication skills – Both Written and Verbal


Experience

  • Minimum 15+ years of experience in Refresh & Onboarding/Periodic Reviews with a demonstrated understanding of corporate & institutional and/or markets) product, processes and systems
  • Prior Exposure in transitioning, leading and scaling up teams
  • 10+ years of People Management experience handling junior level Analysts as direct reports as well
  • Proven Experience in driving Process Improvement and transformation initiatives as part of BAU is essential
  • Extensive prior request servicing and authorisation experience is required
  • Experience using ControlIQ or any Productivity or Resource Management tool for planning and performance oversight.

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