Job Description

Should be flexible working in Australia/UK/US shifts


Key Accountabilities:

  • Ensuring Ongoing Customer Due Diligence reviews are completed within SLA
  • Conducting regular buzz meetings with team
  • Ensure workforce planning non-negotiables are adhered to Complete regular 1:1 conversation with team members
  • Coach and build team member capability
  • Respond to QA feedback and meet QA completion SLA
  • Identify process improvement opportunities
  • Conduct case review sessions with team


Essential capabilities

  • Manage team of Analysts/Team Members including goal setting/monitoring, performance management, learning compliance, career development
  • Manage daily activities to ensure service levels and quality standards are achieved, and change requirements are completed to agreed timelines. Includes proce...

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