Vice President, Customer Service

Position Purpose To lead, mentor and direct customer success teams to ensure optimal customer experiences, drive customer satisfaction and ensure timely and effective CS processes.  Our VP, Customer Success must manage all major order channels and processes, such that they can effectively understand KPIs, budget planning and management, necessary resource allocations, recommend process improvements, identify, plan and execute automation initiatives, and effectively and directly perform triage for process failures and escalations.

This technology-driven role must also balance deep departmental knowledge with a broader understanding of cross-departmental operations and business goals, to effectively drive change across the organization.

Being customer-centric, technologically innovative and assertive with a strong interpersonal skillset is critical for success in this role.

Benefits Health Insurance Dental & Vision Insurance Life Insurance Medica...