Vice President, Global Service Operations

Job Title: Vice President, Global Service Operations

Department: Operations

Location: Bengaluru, IN

Reports to: Chief Global Services Officer

Summary:

The Vice President of Global Service Operations is a senior executive leader responsible for driving operational excellence, regulatory compliance, and transformative growth across our global servicing platform. This role oversees all aspects of consumer and commercial loan, lease, and card servicing operations, including contact centers, payments, claims, collections, and back-office support. The VP will lead a geographically dispersed team and vendor network to deliver exceptional customer experiences, meet service level agreements, and support business scalability.

As a key member of the senior leadership team, the Vice President will play a pivotal role in shaping the company's operational strategy, implementing innovative solutions, and ensuring high performanc...