Vice President

Role Overview

The Vice President – Banking Operations & Financial Inclusion will be responsible for providing strategic leadership and operational oversight for large-scale banking, financial inclusion, and doorstep banking (DSB) initiatives across multiple geographies. The role demands strong expertise in operations management, CRM, compliance, stakeholder management, and team leadership, with a proven track record of delivering high-impact projects in collaboration with Public Sector Banks, RRBs, and regulatory bodies.

Key Responsibilities

Strategic Leadership & Governance

• Define and execute the overall strategy for Financial Inclusion, DSB, and allied banking projects aligned with organizational growth objectives.
• Provide leadership oversight across multi-state operations, ensuring scalability, efficiency, and regulatory compliance.
• Drive governance frameworks, SOPs, and performance metrics across projects.

Operations & Program Management

• Oversee end-to-end execution of Financial Inclusion (FI), DSB, PMJDY, E-KYC, PM SVANidhi, SSS, and other government/bank-led initiatives.
• Ensure delivery of services within defined SLAs, TATs, and quality benchmarks.
• Monitor CSP/BC network performance including transaction volumes, GTV, account activations, and service adoption.

Team Leadership & Capability Building

• Lead large cross-functional teams including regional managers, project heads, operations, audit, and field teams.
• Drive leadership development, training frameworks, and succession planning.
• Establish a high-performance culture focused on accountability, customer experience, and results.

Banking Partnerships & Stakeholder Management

• Act as the senior escalation and relationship owner for Public Sector Banks, RRBs, alliance partners, and government stakeholders.
• Strengthen strategic partnerships to expand business opportunities and ensure long-term engagement.
• Represent the organization in bank reviews, audits, and governance meetings.

Business Development & Growth

• Identify and onboard new banking partnerships, franchises, and projects across geographies.
• Support proposal development, RFP responses, and commercial negotiations.
• Drive revenue growth through expansion of FI, DSB, and digital banking services.

Customer Experience & CRM Excellence

• Champion customer-centric strategies to enhance satisfaction, retention, and service quality.
• Oversee grievance redressal frameworks and ensure timely resolution of escalations.
• Leverage CRM insights and data analytics to improve service design and delivery.

Compliance, Risk & Audit Oversight

• Ensure adherence to RBI guidelines, bank policies, internal controls, and audit requirements.
• Oversee internal and external audits, risk assessments, and corrective action plans.
• Proactively identify operational and compliance risks and drive mitigation strategies.

MIS, Analytics & Reporting

• Review executive dashboards, MIS, and performance reports for leadership and board-level reviews.
• Utilize data-driven insights to guide strategic decisions and operational improvements.

Key Skills & Competencies

• Strategic & Operational Leadership
• Banking Operations & Financial Inclusion Expertise
• Stakeholder & Government Liaison
• Business Development & Partnership Management
• Large Team & Multi-State Operations Management
• Compliance, Risk & Audit Governance
• CRM, Customer Experience & Process Optimization
• Data Analysis, MIS & Executive Reporting
• Strong communication, negotiation & presentation skills

Educational Qualification

• Graduation in any discipline