Vice President of Customer Success Strategy

Vice President of Customer Success Strategy About the Company A dynamic and innovative B2B SaaS / CRM technology organization poised for growth. Industry Information Technology and Services Type Privately Held About the Role Join our team as the Vice President of Customer Success Strategy, where you will play a crucial role in managing the complete post-sale customer lifecycle. In this key position, you will take charge of the implementation, enablement, support, retention, and expansion initiatives tailored to our mid-market and enterprise clients. You will be the driving force behind developing and scaling a comprehensive customer success strategy that promotes user adoption and fosters exceptional customer satisfaction. Your leadership will extend across cross-functional teams including sales, product development, and engineering as you establish and monitor vital customer health metrics and KPIs. The ideal candidate will possess a minimum of 8 years of leadership experience focused on customer success within the B2B SaaS sector, with a strong proficiency in Salesforce or a comparable CRM platform. A solid history of enhancing customer retention and driving revenue expansion is essential for this role. The Vice President will also act as an executive sponsor for significant enterprise accounts, guiding our customer success, implementation, and support teams toward excellence. If you are a strategic thinker with a passion for aligning customer success initiatives with overall business goals, we encourage you to apply. Travel Percent Less than 10% Functions General Management