Vice President of Product and Process Specific Training

Overview

Transcom is looking for talented individuals like you to join our awesome team! Be the next Vice President of Training for our Transcom Pasig site.

Join our Transcom Family as a Vice President of Training

The training VP will be responsible for supporting overall PH needs for training and development specific to client-specific training. This role will be responsible for budgets, growing revenue and supporting scale, curriculum development, and influencing stakeholders to ensure we are best-in-class when it comes to industry/vertical practices.

Responsibilities

• Support revenue growth by ensuring training throughput is within or above goal, provide inputs to WFM and CS if extra capacity is created in training
• Track and manage training revenue and costs with FPA based on billable new hire training, upskilling, and trainer to agent ratio.
• Maximize utilization of training rooms, Trainers, and other re...