Job Description
What does a VP of Quality really do? Think of yourself as a leader whose primary responsibility is to drive effortless customer experience by ensuring the teams deliver actionable insights. This requires experience and understanding of how to effectively build a strategy to improve overall customer experience by reducing the pain points, friction, and repeat calls from customers across the channels.
As the leader for Quality, it will be important to drive the insights, analysis of things within our teammates' control, and those that are not within our control and be able to recommend process improvements, or technology solutions to help the campaign as a customer over-all. Your success as a VP, Quality will be measured by driving global results from a perspective of overall quality audit completion, CSAT, FCR, ATA and error rate across all lines of business and channels of the campaign supported out of TaskUs today.
As a VP of Quality
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