Job Description
Vice President & India Operations Leader – RCM
Organization : Our client, A leading GCC delivering end‑to‑end Revenue Cycle Management (RCM) services for the Medical Services Industry
Location : Chennai, India
Function : Revenue Cycle Management Operations (Provider-side)
Team Size : 1000+ Employees
Imp: This role requires leadership experience in Revenue Cycle Management (RCM), particularly with a US Health Care/Medical services GCC. Please apply for this role only if you have the relevant experience.
Role Summary
The Vice President & India Operations Leader – Revenue Cycle Management (RCM) will lead our provider-side revenue cycle operations in India. This executive will be responsible for driving business growth, operational excellence, technology adoption, and people leadership across a 1000+ FTE organization. The role demands a strong strategic leader who can align India operations with global objectives, deliver superior client outcomes, and build a sustainable culture of innovation and accountability.
Key Responsibilities
Develop and execute the strategic roadmap for our India GCC, aligned with global business goals.
Drive transformation of provider-side RCM processes (coding, billing, AR, denials management, analytics) to achieve best-in-class performance.
Oversee end-to-end delivery, ensuring SLAs, quality, compliance, and productivity goals are consistently achieved.
Partner with global leadership to identify new service lines, automation opportunities, and market expansion initiatives.
Own P&L responsibility, driving cost efficiency, scalability, and operational profitability.
Build, mentor, and lead a diverse senior leadership team across operations, delivery, quality, and technology.
Institutionalize a culture of continuous improvement, leveraging Lean, Six Sigma, and digital tools.
Champion employee engagement, learning, and development to sustain our people-first culture.
Serve as a strategic interface with global clients, ensuring trust, satisfaction, and business continuity.
Ensure compliance with data privacy, healthcare regulations, and industry standards (HIPAA, ISO, SOC).
Qualifications & Experience
15+ years of leadership experience in healthcare revenue cycle management, with deep expertise in provider-side operations.
1000 FTE).
Strong understanding of US healthcare processes – coding, billing, AR, denials, appeals, payer communication.
Proven success in scaling operations, driving automation (RPA, AI/ML), and implementing analytics-driven improvements.
Experience managing P&L, budgets, and transformation programs across global teams.
Exceptional communication, stakeholder management, and client relationship skills.
Educational background in Business, Healthcare Administration, or Finance; MBA preferred.
Core Competencies
Strategic Vision & Execution
Operational Excellence
Change Leadership & Transformation
People Leadership & Culture Building
Financial & Commercial Acumen
Technology & Automation Mindset
Client Partnership & Stakeholder Influence
Risk Management & Compliance Awareness
Key Success Metrics
Revenue growth and operational profitability of India GCC.
SLA, quality, and client satisfaction performance metrics.
Productivity and cost-efficiency improvements through automation.
Employee engagement and leadership development outcomes.
Compliance and audit readiness (zero major non-conformities).
Note: Only shortlisted candidates will be contacted
Organization : Our client, A leading GCC delivering end‑to‑end Revenue Cycle Management (RCM) services for the Medical Services Industry
Location : Chennai, India
Function : Revenue Cycle Management Operations (Provider-side)
Team Size : 1000+ Employees
Imp: This role requires leadership experience in Revenue Cycle Management (RCM), particularly with a US Health Care/Medical services GCC. Please apply for this role only if you have the relevant experience.
Role Summary
The Vice President & India Operations Leader – Revenue Cycle Management (RCM) will lead our provider-side revenue cycle operations in India. This executive will be responsible for driving business growth, operational excellence, technology adoption, and people leadership across a 1000+ FTE organization. The role demands a strong strategic leader who can align India operations with global objectives, deliver superior client outcomes, and build a sustainable culture of innovation and accountability.
Key Responsibilities
Develop and execute the strategic roadmap for our India GCC, aligned with global business goals.
Drive transformation of provider-side RCM processes (coding, billing, AR, denials management, analytics) to achieve best-in-class performance.
Oversee end-to-end delivery, ensuring SLAs, quality, compliance, and productivity goals are consistently achieved.
Partner with global leadership to identify new service lines, automation opportunities, and market expansion initiatives.
Own P&L responsibility, driving cost efficiency, scalability, and operational profitability.
Build, mentor, and lead a diverse senior leadership team across operations, delivery, quality, and technology.
Institutionalize a culture of continuous improvement, leveraging Lean, Six Sigma, and digital tools.
Champion employee engagement, learning, and development to sustain our people-first culture.
Serve as a strategic interface with global clients, ensuring trust, satisfaction, and business continuity.
Ensure compliance with data privacy, healthcare regulations, and industry standards (HIPAA, ISO, SOC).
Qualifications & Experience
15+ years of leadership experience in healthcare revenue cycle management, with deep expertise in provider-side operations.
1000 FTE).
Strong understanding of US healthcare processes – coding, billing, AR, denials, appeals, payer communication.
Proven success in scaling operations, driving automation (RPA, AI/ML), and implementing analytics-driven improvements.
Experience managing P&L, budgets, and transformation programs across global teams.
Exceptional communication, stakeholder management, and client relationship skills.
Educational background in Business, Healthcare Administration, or Finance; MBA preferred.
Core Competencies
Strategic Vision & Execution
Operational Excellence
Change Leadership & Transformation
People Leadership & Culture Building
Financial & Commercial Acumen
Technology & Automation Mindset
Client Partnership & Stakeholder Influence
Risk Management & Compliance Awareness
Key Success Metrics
Revenue growth and operational profitability of India GCC.
SLA, quality, and client satisfaction performance metrics.
Productivity and cost-efficiency improvements through automation.
Employee engagement and leadership development outcomes.
Compliance and audit readiness (zero major non-conformities).
Note: Only shortlisted candidates will be contacted
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