Vice President Operations

Vice President & India Operations Leader – RCM

Organization: Our client, A leading GCC delivering end‑to‑end Revenue Cycle Management (RCM) services for the Medical Services Industry

Location: Chennai, India

Function: Revenue Cycle Management Operations (Provider-side)

Team Size: 1000+ Employees

Imp: This role requires leadership experience in Revenue Cycle Management (RCM), particularly with a US Health Care/Medical services GCC. Please apply for this role only if you have the relevant experience.

Role Summary

The Vice President & India Operations Leader – Revenue Cycle Management (RCM) will lead our provider-side revenue cycle operations in India. This executive will be responsible for driving business growth, operational excellence, technology adoption, and people leadership across a 1000+ FTE organization. The role demands a strong strategic leader who can align India operations with global objectives, deliver superior client outcomes, and build a sustainable culture of innovation and accountability.

Key Responsibilities

• Develop and execute the strategic roadmap for our India GCC, aligned with global business goals.
• Drive transformation of provider-side RCM processes (coding, billing, AR, denials management, analytics) to achieve best-in-class performance.
• Oversee end-to-end delivery, ensuring SLAs, quality, compliance, and productivity goals are consistently achieved.
• Partner with global leadership to identify new service lines, automation opportunities, and market expansion initiatives.
• Own P&L responsibility, driving cost efficiency, scalability, and operational profitability.
• Build, mentor, and lead a diverse senior leadership team across operations, delivery, quality, and technology.
• Institutionalize a culture of continuous improvement, leveraging Lean, Six Sigma, and digital tools.
• Champion employee engagement, learning, and development to sustain our people-first culture.
• Serve as a strategic interface with global clients, ensuring trust, satisfaction, and business continuity.
• Ensure compliance with data privacy, healthcare regulations, and industry standards (HIPAA, ISO, SOC).

Qualifications & Experience

• 15+ years of leadership experience in healthcare revenue cycle management, with deep expertise in provider-side operations.
• At least 8 years in a senior leadership role (Director / VP level) managing large, multi-site RCM teams (>1000 FTE).
• Strong understanding of US healthcare processes – coding, billing, AR, denials, appeals, payer communication.
• Proven success in scaling operations, driving automation (RPA, AI/ML), and implementing analytics-driven improvements.
• Experience managing P&L, budgets, and transformation programs across global teams.
• Exceptional communication, stakeholder management, and client relationship skills.
• Educational background in Business, Healthcare Administration, or Finance; MBA preferred.

Core Competencies

• Strategic Vision & Execution
• Operational Excellence
• Change Leadership & Transformation
• People Leadership & Culture Building
• Financial & Commercial Acumen
• Technology & Automation Mindset
• Client Partnership & Stakeholder Influence
• Risk Management & Compliance Awareness

Key Success Metrics

• Revenue growth and operational profitability of India GCC.
• SLA, quality, and client satisfaction performance metrics.
• Productivity and cost-efficiency improvements through automation.
• Employee engagement and leadership development outcomes.
• Compliance and audit readiness (zero major non-conformities).

Note: Only shortlisted candidates will be contacted